Incident Management

Track, resolve, and prevent issues across your event sites

Managing incidents at live events requires precision, speed, and clear accountability. With Virtual Venue’s incident management software, teams can document, assign, and follow up on non-compliance issues through a structured, map-based interface.

‍

Virtual Venue’s incident management solution helps teams identify and address action points throughout the planning and operational phases of an event. Each issue is fully detailed in a dedicated form, including descriptions, deadlines, assignees, and media attachments, and precisely located on the venue map. With built-in export tools for Excel or PDF, the platform supports both proactive event delivery and long-term issue monitoring.

Book a demo

How Virtual Venue enhances incident management

1. Location-based issue reporting

Log any incident directly on the venue map.

Tag specific locations, attach media, and describe the issue in detail.

2. Setup incident resolution workflows

Assign incidents to internal teams or external partners.

Set deadlines, receive updates, and monitor completion status in a shared workspace.

3. Documentation and compliance

Attach photos, PDFs, or signatures to support each incident log.

Keep a complete audit trail for compliance, insurance, or reporting purposes.

4. Reusable insights and reporting

Track recurring problems across venues and events.Export reports for risk analysis, supplier accountability, or post-event reviews.

5. Centralized insights for daily reviews

Bring all actionable information into one place for effective daily stand-ups.

Easily track what’s happening, what needs action, who’s responsible, and by when, helping teams stay aligned and proactive.

FAQ about Incident Management & Issue Tracking Software

‍

What is incident management in event operations?

Incident management is the process of identifying, documenting, assigning, and resolving issues that occur during event planning or execution, ensuring they’re addressed quickly and traced back to resolution.

‍

How does Virtual Venue help manage incidents?

With Virtual Venue, incidents are attached directly to a specific location or object on the venue map ensuring teams know exactly where intervention is needed. From there, issues are assigned to responsible users and tracked through resolution. Teams can attach photos, notes, and deadlines for full accountability.

‍

What types of issues can be tracked in Virtual Venue?

Any site-related issue such as infrastructure damage, vendor delays, misplaced items, access problems, health & safety concerns, and more. You can customise issue categories to fit your workflows.

‍

Can I assign issues to external partners or vendors?

Yes. Incidents can be assigned to internal teams or external stakeholders. You can track status updates, due dates, and responses directly in the system.

‍

What types of reports can be exported?

You can export Excel and PDF reports that list all open and resolved incidents. Supporting files (e.g., images, documents) are included in a downloadable ZIP.

‍
Is there an audit trail or history log?

Yes. All incidents and resolution activities are saved in the system, allowing teams to review issue history across multiple events or compare venue performance over time.

Take control of incident resolution at every venue. Virtual Venue’s incident management tools help you track, assign, and close out critical issues with clarity and control. Keep your venues operational and your teams accountable every step of the way.

Book a Demo

See Virtual Venue in action

Streamline planning, enhance execution, and stay in full control with Virtual Venue.

Book a demo today and see how we can help optimize your events.